THE myCCA OFFERING

myCCA is a complete online B2B customer centre for Coca-Cola Amatil's vast range of products and services, allowing registered customers to effortlessly manage their ordering, payment, deliveries, training and much more, in their own time and based on their own preferences - running across the web and mobile simultaneously. The portal is all about "choice" and provides an alternative to traditional sales rep and contact centre channels.
myCCA ON THE MOVE
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"myCCA on the move" is the new and exciting mobile extension for myCCA, and provides an easy to use ordering platform. The app is free and available for both iPhone and iPad platforms to enable business owners to manage their inventory and deliveries wherever they are, without needing a PC nearby. This is particularly handy for CCA's broad customer base, from independent café owners to National procurement managers for large corporate chains, creating an "anytime anywhere" service paradigm. Users can start an order on their PC in the office, update it on the move using the iPad version and add to it with the iPhone version while in the store. |
"myCCA on the move" is designed to enable Coca-Cola Amatil's customers to make purchasing and restock decisions in-store where the inventory is located, via either iPhone or iPad - offering the core functionality of the web-based myCCA online customer portal, optimised for the smaller screen while making the best of the mobile platform features. The myCCA offering across web and mobile is designed from the ground up to ensure an effortless user experience offering customers their pricing, promotions, products and content specifically tailored to them.
KEY FEATURES
The platform provides the following features…
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BEHIND THE SCENES
For the entire platform, what the user cannot see is as impressive (if not more) than what's visible on the front end. myCCA seamlessly integrates with multiple very complicated and sophisticated internal systems and technologies within the CCA business, and automates many processes in the background. For example, every time a product is added to an order, the entire order is being re-calculated based on the items in the cart and the offers available in real time, while interfacing with a number of ERP systems connecting the order to the rest of the business.
myCCA on the Move is a secure service extension app targeted to existing CCA customers only, and is distributed and marketed via existing B2B communications channels such as the website and EDMs.
The apps now deliver over 200 orders per week and have been downloaded over 2000 times. Going forward, mycca on the move will be released for Android phone and tablet in December 2011, further integration to Customer Service features (such as Emergency Deliveries, Scheduling Equipment Service Calls, Online payments) are planned in 2012
LINKS
myCCA
http://www.mycca.com.au/
myCCA on the move - iphone
http://itunes.apple.com/au/app/mycca-on-the-move-for-iphone/id439060536?mt=8
myCCA on the move - ipad
http://itunes.apple.com/au/app/mycca-on-the-move-for-ipad/id439172140?mt=8








