THE myCCA OFFERING


myCCA is a complete online B2B customer centre for Coca-Cola Amatil's vast range of products and services, allowing registered customers to effortlessly manage their ordering, payment, deliveries, training and much more, in their own time and based on their own preferences - running across the web and mobile simultaneously. The portal is all about "choice" and provides an alternative to traditional sales rep and contact centre channels.

myCCA ON THE MOVE

"myCCA on the move" is the new and exciting mobile extension for myCCA, and provides an easy to use ordering platform. The app is free and available for both iPhone and iPad platforms to enable business owners to manage their inventory and deliveries wherever they are, without needing a PC nearby. This is particularly handy for CCA's broad customer base, from independent café owners to National procurement managers for large corporate chains, creating an "anytime anywhere" service paradigm. Users can start an order on their PC in the office, update it on the move using the iPad version and add to it with the iPhone version while in the store.

"myCCA on the move" is designed to enable Coca-Cola Amatil's customers to make purchasing and restock decisions in-store where the inventory is located, via either iPhone or iPad - offering the core functionality of the web-based myCCA online customer portal, optimised for the smaller screen while making the best of the mobile platform features. The myCCA offering across web and mobile is designed from the ground up to ensure an effortless user experience offering customers their pricing, promotions, products and content specifically tailored to them.

KEY FEATURES

The platform provides the following features…




  • Users can search the product database across all versions, results are ranked based on relevance to user

 




  • The product catalogue automatically adjusts per customer, per outlet. It is available for the web and the iPad versions and is designed to capitalise on the bigger iPad screen. Products rearrange themselves seamlessly on the grid based on user navigation decisions, product popularity and relevance.



  • "Smart Ordering" allows users to easily use their recent order history patterns for reference for future orders, making re-stock ordering a breeze. It is one of the most popular features of the platform. The iPad version features a "tile-based" results view allowing for quick preview of product details and specials as well.



  • Store Specials is a personalised promotions system that provides offers and discounts to the user based on their profile, local sales data and their order quantity all calculated in real time



  • For the iPhone version, and an inbuilt barcode reader allows users to scan existing products' barcodes to quickly add them to orders. This feature was designed to help customers ordering direct from their store room or fridges.



  • The platform also offers a dynamic "suggestions" system which gives ordering advice based on the contents of the user's cart, their own purchase patterns, orders from similar outlets and other inference methods – i.e. "Customers often purchase 750 PET X20 Pumped Berry with 600 PET X24 DIET COKE... why not add some to your cart?"



  • The latest release of the platform has extended the cross-sell capability to include upsell prompts and core range prompts. If a customer has a product in their cart and there is an available special, they are offered the chance to trigger the promotion, or of a product they used to stock has not been ordered in a while, customers are also prompted that they maybe running out of stock.

    Customers are in a business relationship with CCA, therefore it is not in our interests to sell products to customers that will not sell. Our intent is to help them build their business by offering the right products at the right time.

    Users also have access to a "best sellers" feature, listing the current top selling products across the range
  • The web version provides an easy to user profit calculator that shows the user the potential profit they will realise on their order, as a part of the "grow your business" section, that provides the users with advice and services

 

BEHIND THE SCENES

For the entire platform, what the user cannot see is as impressive (if not more) than what's visible on the front end. myCCA seamlessly integrates with multiple very complicated and sophisticated internal systems and technologies within the CCA business, and automates many processes in the background. For example, every time a product is added to an order, the entire order is being re-calculated based on the items in the cart and the offers available in real time, while interfacing with a number of ERP systems connecting the order to the rest of the business.

myCCA on the Move is a secure service extension app targeted to existing CCA customers only, and is distributed and marketed via existing B2B communications channels such as the website and EDMs.

The apps now deliver over 200 orders per week and have been downloaded over 2000 times. Going forward, mycca on the move will be released for Android phone and tablet in December 2011, further integration to Customer Service features (such as Emergency Deliveries, Scheduling Equipment Service Calls, Online payments) are planned in 2012

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